.staff-support-header-hidden{display:none!important}body:has(.staff-support-layout){background:var(--ivory)}body:has(.staff-support-layout) #app{min-height:100vh}.staff-support-layout{display:grid;grid-template-columns:256px minmax(0,1fr);min-height:100vh;background:var(--ivory)}.staff-support-sidebar{position:sticky;top:0;height:100vh;min-height:600px;display:flex;flex-direction:column;padding:1.55rem 1rem 1.15rem;border-right:1px solid var(--line);background:#f1eee7}.staff-support-brand{display:flex;align-items:center;gap:.65rem;margin:0 .25rem 2.15rem;color:var(--slate);font-size:1.3rem;font-weight:750;letter-spacing:-.045em;text-decoration:none}.staff-support-brand svg{width:2.45rem;height:2.45rem;flex:none}.staff-support-label{margin:0 .7rem .55rem;color:#79868a;font-size:.62rem;font-weight:700;letter-spacing:.15em}.staff-support-sidebar nav{display:grid;gap:.35rem}.staff-support-sidebar nav a{display:flex;align-items:center;gap:.8rem;min-height:3rem;padding:.55rem .75rem;border-radius:.42rem;color:var(--slate);font-size:.9rem;text-decoration:none}.staff-support-sidebar nav a>span{width:1.25rem;color:var(--harbor);font-size:1.1rem;text-align:center}.staff-support-sidebar nav a:hover,.staff-support-sidebar nav a:focus-visible{background:rgba(220,236,241,.7);outline:none}.staff-support-sidebar nav a.is-current{background:#e0edf0;color:var(--harbor);font-weight:700;box-shadow:inset 3px 0 #4aa5a0}.staff-support-sidebar-footer{display:grid;gap:.18rem;margin-top:auto;padding:1rem .25rem .15rem;border-top:1px solid var(--line);color:var(--muted);font-size:.76rem}.staff-support-sidebar-footer strong{color:var(--harbor);font-size:.8rem}.staff-support-sidebar-footer button{justify-self:start;margin-top:.75rem;padding:.25rem 0;border:0;background:none;color:#68767b;font:inherit;font-size:.76rem;cursor:pointer}.staff-support-main{min-width:0}.staff-support-topbar{height:68px;display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:0 clamp(1.2rem,3vw,2.5rem);border-bottom:1px solid var(--line);background:rgba(255,253,250,.55)}.staff-support-breadcrumb{color:var(--muted);font-size:.82rem}.staff-support-breadcrumb span{padding:0 .45rem;color:#9aa6a8}.staff-support-user{color:#6d7b80;font-size:.75rem}.staff-support-content{width:min(1480px,100%);margin:0 auto;padding:2rem clamp(1.2rem,3vw,2.6rem) 1.25rem}.staff-support-heading{display:flex;align-items:center;justify-content:space-between;gap:1.5rem;margin-bottom:1.2rem}.staff-support-heading .eyebrow{margin-bottom:.45rem}.staff-support-heading h1{margin:0;color:var(--slate);font-size:clamp(2.5rem,4.2vw,3.8rem);font-weight:360;line-height:1.04;letter-spacing:-.07em}.staff-support-heading>div>p:last-child{margin:.5rem 0 0;color:var(--muted);font-size:.9rem}.staff-support-heading>.button{flex:none;min-height:2.65rem;font-size:.78rem}.staff-support-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:.8rem;margin-bottom:1rem}.staff-support-summary 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0;color:var(--muted);font-size:.74rem}.staff-ticket-search{width:min(320px,28%);height:2.4rem;display:flex;align-items:center;gap:.45rem;padding:0 .65rem;border:1px solid var(--line);border-radius:.38rem;background:white;color:var(--harbor)}.staff-ticket-search>span{font-size:1.25rem}.staff-ticket-search input{width:100%;border:0;outline:0;background:transparent;color:var(--slate);font:inherit;font-size:.76rem}.staff-ticket-filter select{min-width:145px;height:2.4rem;padding:0 .6rem;border:1px solid var(--line);border-radius:.38rem;background:#fffdfa;color:var(--slate);font:inherit;font-size:.76rem}.staff-ticket-table-wrap{overflow-x:auto}.staff-ticket-table{width:100%;min-width:880px;border-collapse:collapse;text-align:left;font-size:.75rem}.staff-ticket-table th{padding:.65rem .6rem;background:#f1f0eb;color:#586a71;font-size:.62rem;font-weight:700;letter-spacing:.07em;text-transform:uppercase;white-space:nowrap}.staff-ticket-table td{padding:.72rem .6rem;border-bottom:1px solid var(--line);color:var(--slate);vertical-align:top}.staff-ticket-table td>strong,.staff-ticket-table td>small,.staff-ticket-table td>span{display:block}.staff-ticket-table td>strong{font-weight:650}.staff-ticket-table td>small,.staff-ticket-table td>span>small{margin-top:.18rem;color:var(--muted);font-size:.67rem;line-height:1.45}.staff-ticket-table td:nth-child(2){min-width:150px}.staff-customer-name{font-weight:650}.staff-ticket-status{display:inline-flex;align-items:center;gap:.35rem;width:max-content;padding:.24rem .5rem;border-radius:99px;background:#edf1f2;color:var(--harbor);font-size:.68rem;font-weight:650;white-space:nowrap}.staff-ticket-status i{width:.4rem;height:.4rem;border-radius:50%;background:currentColor}.staff-ticket-status-waiting{background:#f5efd9;color:#896a19}.staff-ticket-status-progress{background:#e7eff2;color:#345d70}.staff-ticket-status-resolved{background:#e5f0e9;color:#28775e}.staff-open-ticket{padding:0;border:0;background:none;color:var(--harbor);font:inherit;font-size:.74rem;white-space:nowrap;cursor:pointer}.staff-open-ticket:hover{text-decoration:underline;text-underline-offset:.18rem}.staff-queue-empty{min-height:230px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:1.5rem;text-align:center}.staff-queue-empty[hidden]{display:none}.staff-queue-empty>span{width:2.8rem;height:2.8rem;display:grid;place-items:center;margin-bottom:.5rem;border-radius:50%;background:#e7f1eb;color:#28775e;font-size:1.4rem}.staff-queue-empty strong{color:var(--slate);font-size:.9rem}.staff-queue-empty p{margin:.25rem 0;color:var(--muted);font-size:.78rem}.staff-support-footer{display:flex;justify-content:space-between;gap:1rem;margin-top:1.1rem;color:#748186;font-size:.7rem}.staff-support-footer a{color:var(--harbor);text-decoration:none}.staff-support-footer a:hover{text-decoration:underline}.staff-ticket-dialog{width:min(760px,calc(100% - 28px));max-height:90vh;overflow-y:auto;padding:1.35rem;border:1px solid var(--line);border-radius:.6rem;background:#fffdfa;color:var(--slate);box-shadow:0 24px 80px rgba(37,59,69,.25)}.staff-ticket-dialog::backdrop{background:rgba(30,47,55,.43);backdrop-filter:blur(2px)}.staff-ticket-dialog-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem}.staff-ticket-dialog-heading .eyebrow{margin-bottom:.3rem}.staff-ticket-dialog-heading h2{margin:0;color:var(--slate);font-size:1.4rem;font-weight:620;letter-spacing:-.04em}.staff-ticket-dialog-heading>div>p:last-child{margin:.35rem 0 0;color:var(--muted);font-size:.76rem}.staff-ticket-dialog-heading a{color:var(--harbor);text-decoration:none}.staff-dialog-close{width:2rem;height:2rem;flex:none;display:grid;place-items:center;border:1px solid var(--line);border-radius:50%;background:transparent;color:var(--slate);font-size:1.3rem;cursor:pointer}.staff-ticket-controls{display:flex;align-items:center;justify-content:space-between;gap:1rem;margin:.85rem 0 .35rem;padding:.75rem 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.staff-ticket-controls label{display:flex;align-items:center;gap:.55rem;color:var(--muted);font-size:.75rem}.staff-ticket-controls select{height:2.25rem;padding:0 .55rem;border:1px solid var(--line);border-radius:.35rem;background:white;color:var(--slate);font:inherit}.staff-ticket-topic{margin:.45rem 0;color:var(--muted);font-size:.75rem}.staff-ticket-messages{max-height:38vh;display:grid;align-content:start;gap:.6rem;overflow-y:auto;padding:.25rem 0}.staff-message{padding:.75rem .8rem;border:1px solid var(--line);border-radius:.45rem;background:#f8f7f2}.staff-message.is-agent{border-color:#cbdce1;background:#edf4f5}.staff-message>div{display:flex;align-items:center;justify-content:space-between;gap:.75rem}.staff-message strong{color:var(--slate);font-size:.75rem}.staff-message time{color:var(--muted);font-size:.66rem}.staff-message>p{margin:.4rem 0 0;color:var(--slate);font-size:.81rem;line-height:1.6;overflow-wrap:anywhere}.staff-ticket-reply-form{padding-top:.55rem;border-top:1px solid var(--line)}.staff-reply-label{display:grid;gap:.38rem;margin:.55rem 0;color:var(--slate);font-size:.8rem;font-weight:650}.staff-reply-label textarea{width:100%;min-height:7.5rem;padding:.68rem .75rem;border:1px solid rgba(52,93,112,.26);border-radius:.38rem;background:white;color:var(--slate);font:inherit;font-size:.83rem;line-height:1.5;resize:vertical}.staff-reply-label textarea:focus-visible{outline:3px solid #b7d6de;outline-offset:1px}.staff-ticket-error{min-height:1.2rem;margin:.25rem 0;color:#a44444;font-size:.76rem}.staff-ticket-reply-form>.button{min-height:2.6rem;font-size:.78rem}.staff-support-error{width:min(850px,calc(100% - 40px));margin:5vh auto;padding:2rem;border:1px solid var(--line);border-radius:.5rem;background:#fffdfa}.staff-support-error h1{margin:0;color:var(--slate);font-size:2rem;font-weight:500}.staff-support-error>p:not(.eyebrow){color:var(--muted)}@media(max-width:1060px){.staff-support-layout{grid-template-columns:220px minmax(0,1fr)}.staff-support-sidebar{padding-inline:.8rem}.staff-support-brand{font-size:1.15rem}.staff-queue-heading{flex-wrap:wrap}.staff-queue-heading>div{width:100%}.staff-ticket-search{width:min(55%,380px)}}@media(max-width:760px){.staff-support-layout{grid-template-columns:1fr}.staff-support-sidebar{position:static;height:auto;min-height:0;padding:.65rem 1rem .55rem;border-right:0;border-bottom:1px solid var(--line)}.staff-support-brand{margin:0 0 .55rem;font-size:1.05rem}.staff-support-brand svg{width:2rem;height:2rem}.staff-support-label{display:none}.staff-support-sidebar nav{display:flex;gap:.2rem;overflow-x:auto;padding-bottom:.2rem}.staff-support-sidebar nav a{min-height:2.45rem;flex:none;gap:.42rem;padding:.4rem .6rem;font-size:.78rem}.staff-support-sidebar nav a>span{width:auto;font-size:.95rem}.staff-support-sidebar nav a.is-current{box-shadow:inset 0 -2px #4aa5a0}.staff-support-sidebar-footer{display:none}.staff-support-topbar{height:54px;padding:0 1rem}.staff-support-user{max-width:52%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.staff-support-content{padding:1.35rem 1rem 1rem}.staff-support-heading{align-items:flex-start}.staff-support-heading h1{font-size:clamp(2.3rem,9vw,3.2rem)}.staff-support-heading>.button{padding:0 .65rem;font-size:.72rem}.staff-support-summary{gap:.5rem}.staff-support-summary article{min-height:76px;padding:.65rem}.staff-support-summary article strong{font-size:1.5rem}.staff-support-summary article>span{font-size:.73rem}.staff-support-summary article small{font-size:.62rem}.staff-queue-heading{padding:.85rem;gap:.5rem}.staff-ticket-search{width:100%}.staff-ticket-filter,.staff-ticket-filter select{width:100%}.staff-support-footer{flex-direction:column;gap:.3rem}}@media(max-width:500px){.staff-support-heading{flex-direction:column}.staff-support-heading>.button{width:100%}.staff-support-summary article{grid-template-columns:1fr}.staff-support-summary article strong{grid-column:1;grid-row:auto;font-size:1.35rem}.staff-support-summary article small{display:none}.staff-support-summary article>span{font-size:.66rem}.staff-ticket-controls{align-items:flex-start;flex-direction:column}.staff-ticket-controls label{width:100%;justify-content:space-between}.staff-ticket-controls select{flex:1}.staff-ticket-dialog{padding:1rem}}@media(prefers-reduced-motion:reduce){.staff-support-layout *{scroll-behavior:auto!important;transition:none!important}}

/* Support queue typography aligned with the SkywebHost admin workspace. */
.staff-support-label{font-size:.68rem}
.staff-support-sidebar nav a{font-size:.96rem}
.staff-support-sidebar-footer{font-size:.84rem}
.staff-support-sidebar-footer strong,.staff-support-sidebar-footer button{font-size:.86rem}
.staff-support-breadcrumb{font-size:.88rem}
.staff-support-user{font-size:.82rem}
.staff-support-heading .eyebrow{font-size:.7rem}
.staff-support-heading>div>p:last-child{font-size:.96rem}
.staff-support-heading>.button{font-size:.86rem}
.staff-support-summary article>span{font-size:.88rem}
.staff-support-summary article small{font-size:.78rem}
.staff-queue-heading h2{font-size:1.24rem}
.staff-queue-heading p{font-size:.84rem}
.staff-ticket-search input,.staff-ticket-filter select{font-size:.86rem}
.staff-ticket-table{font-size:.86rem}
.staff-ticket-table th{font-size:.7rem}
.staff-ticket-table td{font-size:.86rem}
.staff-ticket-table td>small,.staff-ticket-table td>span>small{font-size:.76rem}
.staff-ticket-status{font-size:.76rem}
.staff-open-ticket{font-size:.84rem}
.staff-queue-empty strong{font-size:1rem}
.staff-queue-empty p{font-size:.86rem}
.staff-support-footer{font-size:.78rem}
.staff-ticket-dialog-heading .eyebrow{font-size:.7rem}
.staff-ticket-dialog-heading h2{font-size:1.5rem}
.staff-ticket-dialog-heading>div>p:last-child{font-size:.84rem}
.staff-ticket-controls label,.staff-ticket-topic{font-size:.84rem}
.staff-message strong{font-size:.84rem}
.staff-message time{font-size:.74rem}
.staff-message>p{font-size:.88rem}
.staff-reply-label{font-size:.88rem}
.staff-reply-label textarea{font-size:.9rem}
.staff-ticket-error{font-size:.82rem}
.staff-ticket-reply-form>.button{font-size:.86rem}
@media(max-width:760px){
  .staff-support-sidebar nav a{font-size:.84rem}
  .staff-support-heading>div>p:last-child{font-size:.88rem}
  .staff-support-heading>.button{font-size:.8rem}
  .staff-support-summary article>span{font-size:.8rem}
  .staff-support-summary article small{font-size:.72rem}
  .staff-ticket-table th{font-size:.66rem}
  .staff-ticket-table td{font-size:.82rem}
}